Senior System Engineer ITOM - ServiceNow
Core
Design, implement, and maintain the ServiceNow ITOM platform to enhance IT service management processes and ensure system stability.
Role type
Senior System Engineer ITOM (ServiceNow)
Builds
Production ServiceNow instances, discovery patterns, CMDB structures, and service maps
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow ITOM administration, Discovery pattern development, CMDB governance (CSDM), Service Mapping configuration, Event Management rule design, system troubleshooting, release management, stakeholder advisory
Preferred skills
Agile methodologies (Scrum, Kanban), enterprise-scale application management, global delivery model experience
Technologies
ServiceNow, ServiceNow Discovery, ServiceNow Event Management, ServiceNow Service Mapping, ServiceNow CMDB, third-party monitoring platforms
Responsibilities
Implement and maintain ServiceNow Discovery to identify and populate Configuration Items; Design and maintain a CMDB aligned to the Common Service Data Model (CSDM); Configure Service Mapping for end-to-end application and infrastructure service maps; Configure event rules, alert rules, and correlation logic; Maintain system stability through configuration, development, administration, upgrades, and patching; Mentor junior engineers and administrators
Seniority
Senior, hands-on IC