Senior ServiceNow Developer - ITOM
Core
Senior ServiceNow developer responsible for ITOM platform stability, complex production troubleshooting, and designing AI-driven integrations with Microsoft Copilot for Teams.
Role type
Senior IC ServiceNow Developer (ITOM)
Builds
ServiceNow ITOM platform, AI-enabled operational workflows, secure REST/SOAP integrations
Domain
IT Operations Management (ITOM), Cloud Infrastructure (AWS/Azure/GCP), Enterprise Service Management
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow development (ITOM), JavaScript (Glide API, Script Includes, Business Rules), REST/SOAP integration, Cloud Discovery (AWS/Azure/GCP), Alert management, Flow Designer, IntegrationHub, Security-focused coding
Preferred skills
AI integration patterns, Microsoft Copilot for Teams, Performance optimization, Mentoring
Technologies
ServiceNow, JavaScript, AWS, Azure, GCP, Microsoft Copilot, Teams, REST, SOAP, Flow Designer, IntegrationHub
Responsibilities
Diagnose and resolve complex production issues in ITOM, Security Operations, and IT Asset Management; Design and implement AI-driven integrations using Microsoft Copilot for Teams; Create secure and scalable integration patterns using scripted REST APIs and orchestration tools; Collaborate on shared engineering standards and drive best practices through documentation and knowledge transfer.
Seniority
Senior, hands-on IC