Account Manager, Client Engagement & Adoption
Core
Manage a portfolio of existing client accounts as the primary point of contact for engagement, adoption, retention, and growth, serving as a trusted advisor to help clients maximize the value of technology solutions.
Role type
Account Manager (Client Success & Growth)
Builds
Long-term client partnerships and sustainable business growth
Domain
Commercial Real Estate (CRE) / Technology Solutions
Deliverable
client delivery
Required skills
Account management, client relationship building, retention strategy, cross-functional collaboration, data analysis, CRM proficiency
Preferred skills
SaaS experience, commercial mindset, onboarding guidance
Responsibilities
Build trusted client relationships through proactive outreach; Drive client adoption by guiding onboarding and sharing best practices; Monitor account health to support retention and identify expansion opportunities; Coordinate solutions across Product, Support, and Sales teams; Use CRM data to track engagement and prioritize opportunities; Contribute to team insights and process improvements.
Seniority
Individual Contributor, mid-level