Customer Success Manager
Core
Enterprise Customer Success Manager focusing on data-driven engagement and retention of Pluralsight's largest customers to achieve their business outcomes.
Role type
Senior Enterprise Customer Success Manager
Builds
Strategic partnerships and learning strategies for large-scale enterprise clients
Domain
EdTech / Learning & Development (L&D)
Deliverable
client delivery
Required skills
consultative selling, data fluency, stakeholder management, strategic planning, risk mitigation, value realization, executive communication, time management
Preferred skills
experience in HR tech or LMS, embedded L&D program experience, commercial curiosity
Technologies
Skill IQ, MAU charts, licence utilisation reports
Responsibilities
Conduct value-led discovery to uncover business objectives; lead Quarterly Business Reviews (QBRs) and Executive Business Engagements; mitigate risk throughout the customer lifecycle; build C-Level relationships; develop standard processes for team efficiency; meet renewal and upsell targets
Seniority
Senior, hands-on IC