Customer Service Rep II
Core
Answer inbound patient calls, schedule appointments, coordinate refill requests, and conduct outbound outreach for a community health center.
Role type
Contact Center Representative (Administrative)
Builds
Patient access and care coordination services
Domain
Healthcare / Community Health
Deliverable
client delivery
Required skills
Bilingual fluency (English/Spanish), appointment scheduling, call routing, medical terminology knowledge, EMR navigation, refill request processing, outreach calling
Preferred skills
Electronic Medical Record (EPIC) experience, Microsoft Office proficiency
Responsibilities
Schedule, reschedule, and cancel appointments; Document messages and route calls; Transfer calls to other departments; Navigate and document in Electronic Medical Record (EPIC); Process refill requests; Conduct outreach calls on behalf of clinical departments