Manager, Member Recovery
Core
Manage the performance of Member Recovery staff performing collections in a pre-charge environment across multiple contact channels (phones, chat, text) while executing new collections strategies to drive efficiency for the consumer loans business.
Role type
Senior Manager, Member Recovery (Collections)
Builds
Consumer loans collections operations and team performance
Domain
Financial Services / Consumer Lending / Collections
Deliverable
client delivery
Required skills
Strategic and operational collections management, team leadership (managing direct reports who lead teams of 10-15), regulatory compliance (TCPA, FDCPA, UDAAP), performance metrics definition and adjustment, cross-functional collaboration with Legal/Compliance/Audit
Preferred skills
MBA, Tableau experience, Excel proficiency
Technologies
Tableau, Excel
Responsibilities
Manage performance of Member Recovery staff in pre-charge collections; Execute new collections strategies with internal partners; Inspire team performance and develop leaders; Lead initiatives resulting from changing regulatory environments and audit needs; Consult on strategic business initiatives
Seniority
Senior, hands-on IC with direct reports