Collections Manager
Core
Lead a call center team to achieve accounts receivable management and subrogation goals by managing operations, training, and performance.
Role type
Senior IC collections manager
Builds
Call center operations and collection campaigns
Domain
Financial services / Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, call center operations management, collections management, performance analysis, training and development, compliance knowledge, operational strategy
Preferred skills
Remote team management, scheduling call center operations, problem solving, analytical skills
Technologies
Call center software, CRM systems
Responsibilities
Analyze and report on performance metrics and KPIs, implement operational strategies, provide daily personnel management and oversight, conduct performance reviews, enforce company policies
Seniority
Mid-Senior, hands-on IC
