Field Support Specialist _ Division of Information Systems
Core
Provides Tier 2 support for the installation, configuration, and maintenance of end-user computing environments including workstations, printers, and mobile devices.
Role type
Senior IT Field Support Specialist
Builds
End-user computing environment stability and asset management processes
Domain
Healthcare Information Technology
Required skills
Troubleshooting, asset management, vendor management, project management, policy development, budgeting, technical documentation
Responsibilities
Provide Tier 2 support for desktops, laptops, printers, and mobile devices; manage end-user device assets including procurement, inventory, and disposal; develop and maintain standard operating procedures; coordinate with vendors for outsourced support; project long-range technology requirements and assist in budgeting.
