2nd Level Support Specialist (all genders) Anwenderbetreuung/ Vor-Ort-Service
Core
2nd Level Support Specialist providing onsite hardware setup, software installation, troubleshooting, and MDM administration for Accenture employees.
Role type
2nd Level Support Specialist (Onsite)
Builds
Workplace support services for Accenture employees
Domain
IT Support / Workplace Management
Deliverable
physical/clinical work
Required skills
System integration, hardware setup, software installation, patch management, MDM administration, ticket system management, onsite troubleshooting
Preferred skills
Prior onsite support experience, broad knowledge of workplace solutions (hardware/software)
Technologies
MDM, Ticketing Systems, Workplace Solutions
Responsibilities
Resolve technical problems via ticket system, perform software distribution and patch management, travel to user workstations for onsite support, administer Mobile Device Management (MDM)
Seniority
Entry to Mid-level