Field Services Specialist
Core
Provide on-site Level 1 and 2 technical support to end users, ensuring operational continuity for computing equipment, peripherals, and user infrastructure.
Role type
Field Services Specialist (IT Support)
Builds
IT support services for end users
Domain
IT Infrastructure / Help Desk
Required skills
Hardware and software troubleshooting, Windows 10/11 support, Printer and peripheral support, ITSM tools (ServiceNow), Microsoft 365, Basic networking (TCP/IP, Wi-Fi, LAN)
Responsibilities
Provide on-site technical support for computers, laptops, printers, and peripherals; Diagnose and resolve hardware, software, connectivity, and application incidents; Perform installation, configuration, preventive and corrective maintenance; Manage IT asset inventory and lifecycle; Provide priority support to VIP users; Execute support activities meeting SLA metrics; Maintain operational presence at client facilities.