Deskside Support Engineer
Core
Provide full-time onsite hardware, software, and infrastructure support to end users, managing device lifecycle, troubleshooting incidents, and supporting major incident recovery.
Role type
Deskside Support Engineer (2nd/3rd line)
Builds
End user devices, office hardware, meeting rooms, local servers, and network configurations
Domain
Financial Services IT Operations
Required skills
SCCM, Intune, asset lifecycle management, ITIL processes, incident/problem/change management, logical troubleshooting, stakeholder communication
Preferred skills
None stated
Technologies
SCCM, Intune, ITSM tools, CMDB
Responsibilities
Manage support tickets and regular updates, maintain technical documentation, drive service improvement, investigate problems and identify root causes, manage relationships with users and partners, support major incident management
Seniority
Mid-level, hands-on IC