Field Support Specialist _ Division of Information Systems
Core
Provides Tier 2 support for the end-user computing environment, including installation, configuration, and troubleshooting of workstations, printers, and mobile devices.
Role type
Field Support Specialist (IT)
Builds
End-user computing environment (desktops, laptops, printers, mobile devices)
Domain
Healthcare IT / End-user Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, analytical skills, problem resolution, asset management, vendor management, project management, technical aptitude
Preferred skills
Ability to present technical information to non-technical audiences, knowledge of emerging technologies
Technologies
Desktops, laptops, printers, mobile devices
Responsibilities
Install and configure end-user devices; provide Tier 2 support; manage device assets (procurement, inventory, recycling, disposal); develop and maintain standard operating procedures; coordinate with vendors for outsourced support; project long-range technology requirements and assist in budgeting.
Seniority
Individual Contributor
