Sr. Customer Success Manager
Core
Drive adoption and maximize value for low- to mid-touch SaaS accounts through onboarding, relationship management, and proactive engagement.
Role type
Sr. Customer Success Manager (SaaS)
Builds
SaaS platform adoption and customer outcomes
Domain
Creative software technology / Typography
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS customer success, onboarding management, relationship management, CRM proficiency, automation tool usage, data analysis, root-cause analysis, renewal negotiation, expansion sales support
Preferred skills
Customer success platform experience, training delivery, process improvement
Responsibilities
Own a defined book of business of low- to mid-touch accounts; Lead onboarding and platform configuration for enterprise accounts; Facilitate live onboarding sessions and training calls; Utilize automation tools to streamline onboarding and track metrics; Collect feedback and analyze usage patterns to drive product utilization; Identify at-risk accounts and develop mitigation plans; Partner with Sales to influence expansion and renewal outcomes
Seniority
Senior, hands-on IC
