Regional Sales Manager - Service
Core
Drive post-sales revenue and customer satisfaction by consulting and selling proactive service solutions to existing customers across the US, Canada, and Mexico to maximize equipment uptime.
Role type
Regional Sales Manager (Aftersales)
Builds
Proactive service solutions, service agreements, training, smart services, and spare parts for industrial equipment.
Domain
Industrial manufacturing (lasers, machine tools, photonics)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B sales of services/maintenance agreements, relationship building across diverse industries, remote sales management, on-site equipment assessment, navigating pricing objections, leveraging predictive insights for downtime avoidance, CRM/SAP proficiency
Preferred skills
Laser or photonics industry experience, SAP experience
Technologies
CRM, SAP, Microsoft Office
Responsibilities
Promote Aftersales offerings to existing customer base, assess equipment conditions via on-site walk-throughs or remote discussions, navigate customer interactions and pricing objections, leverage predictive insights to avoid unplanned downtime, direct non-sales support inquiries, maintain accurate customer activity records
Seniority
Mid-level, hands-on IC