IT Support Technician Level 3 - Hybrid
Core
Troubleshoots, services, and repairs computer hardware, software, and AV equipment while providing IT support to customers.
Role type
Level 3 IT Support Technician
Builds
IT support services for end users
Domain
IT Infrastructure / Help Desk
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, AV equipment repair, MS Office (Word, Excel, Outlook, Teams), system configuration, ticket management, remote support, hardware assessment
Preferred skills
experience with Insitu systems, ability to lift 35 lbs
Responsibilities
Initial system configuration of computers and peripherals, develop self-help guidelines, respond to help desk tickets, repair and replace equipment, provide onsite and remote support, coordinate out-of-scope technical issues, assess user needs and recommend hardware/software
Seniority
Mid-level, hands-on IC