Technicien Hotline Machines-Outils - Laser 2D (H/F)
Core
Remote technical support and troubleshooting for 2D laser machine tools, assisting clients with diagnostics, maintenance advice, and service restoration via phone and remote diagnostics.
Role type
Technical Hotline Engineer (2D Laser Machine Tools)
Builds
Operational continuity for industrial laser cutting/engraving machines
Domain
Industrial machinery / Laser technology / CNC
Deliverable
client delivery
Required skills
Remote diagnostics, CNC environment knowledge, technical documentation, multilingual communication (French/English), customer advisory, technical reporting
Preferred skills
Electrotechnical or mechanical automation background, familiarity with internal tracking software, ability to travel occasionally
Technologies
Internal diagnostic software, CNC interfaces
Responsibilities
Diagnose and resolve machine faults remotely, advise clients on maintenance and production restart, prepare quotes and formalize intervention reports, collaborate with factory expertise centers for escalations, participate in technical training
Seniority
Junior to Mid-level, hands-on technical support