Technical Support Engineer - Mech/Electrical
Core
Provide technical support for mechanical and electrical systems, resolve customer issues, and enhance product documentation and performance.
Role type
Technical Support Engineer (Mechanical/Electrical)
Builds
Operational and maintenance manuals, diagnostic procedures, and technical solutions for GE Grid Solutions products.
Domain
Industrial engineering, electrical networks, mechanical systems
Deliverable
client delivery
Required skills
mechanical engineering knowledge, electrical network understanding, AutoCAD proficiency, bilingual communication (English/French), critical thinking
Preferred skills
experience with obsolete product solutions, proposal development
Technologies
AutoCAD, MS Office
Responsibilities
Document, analyze, and address customer inquiries; collect necessary information and suggest viable solutions; deliver operational and maintenance manuals to clients; draft procedures for diagnostics, assembly, and disassembly; explore and recommend solutions for obsolete products; evaluate and endorse technician site reports
Seniority
Mid-level, hands-on IC