Technical Support Engineer
Core
On-site and remote technical support for CNC laser cutting machines, focusing on troubleshooting, repairs, and performance optimization for sheet metal processing.
Role type
Senior IC Technical Support Engineer (Manufacturing Equipment)
Builds
Operational uptime and performance for TRUMPF sheet metal processing and laser technology solutions
Domain
Manufacturing / Industrial Automation / Laser Technology
Required skills
Mechanical aptitude, troubleshooting experience, electronics knowledge, wiring, hydraulics, CNC equipment operation, forklift/crane operation, Microsoft Office (Excel, PowerPoint), drafting/modeling software, documentation, inventory management, travel
Preferred skills
Experience in manufacturing, sheet metal, or technical service
Technologies
CNC laser cutting machines, Microsoft Office, drafting software, remote diagnostic tools
Responsibilities
Troubleshoot mechanical, electrical, and hydraulic issues on CNC machines, train customers on operation and basic repair, coordinate with internal teams to resolve technical problems, document service work and safety records, manage tools and parts inventory, travel up to 50% to support customers
Seniority
Mid-level, hands-on IC
