Aftermarket Technical Support Engineer - Dynamometers
Core
Provide frontline post-sale technical support for Power Test customers, diagnosing and troubleshooting Power Test OEM equipment including dynamometers, control systems, VFDs, PLCs, and test cells.
Role type
Technical Support Engineer (Industrial Test Equipment)
Builds
Knowledge base content (troubleshooting guides, FAQs, technical tips) and supports self-service/AI-assisted resolution
Domain
Industrial testing, powertrain, and heavy equipment diagnostics
Required skills
VFD configuration and diagnostics, PLC fundamentals, schematics interpretation (electrical/mechanical/fluid), dynamometer and test cell troubleshooting, pump and sensor diagnostics, basic electrical testing, ticketing/CRM proficiency, remote support tools usage
Preferred skills
OEM equipment support in industrial/power/heavy-equipment environments, engine/transmission/powertrain system familiarity, technical documentation creation, metrics-driven support experience
Technologies
Confluence, Salesforce, ServiceNow, Zendesk, SharePoint, Office 365, Windows, AnyDesk, TeamViewer
Responsibilities
Respond to customer inquiries via phone, email, WhatsApp, and live chat; diagnose and troubleshoot Power Test OEM equipment; interpret schematics and wiring diagrams to guide customers; create detailed tickets and meet SLA timelines; record root causes and contribute to knowledge base content; provide remote technical assistance to field technicians; coordinate dispatch or on-site support when needed
Seniority
Mid-level, hands-on IC