Mechatronics Remote Support Engineer
Core
Troubleshoot humanoid robots remotely to diagnose faults, resolve issues without site visits, and generate precise physical-intervention recommendations for field teams.
Role type
Senior IC mechatronics remote support engineer
Builds
HMND-01 Alpha humanoid robots for industrial pilots
Domain
Robotics (humanoid) + Industrial automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Robot hardware troubleshooting (LiDAR, RGB cameras, motors, actuators), ROS2, Linux/Ubuntu, Bash, firmware/bootloader debugging, remote diagnostics via telemetry, SLA-driven case prioritization, technical documentation
Preferred skills
Time-of-Flight (ToF) sensors, IMUs, Python scripting, Git, customer-facing field service experience, lean operational methodologies
Technologies
ROS2, Ubuntu, Linux, Bash, 3D BOM, Digital Shadow diagnostics
Responsibilities
Diagnose robot faults remotely using telemetry and digital shadow tools; Resolve issues remotely to the deepest root cause possible; Produce detailed physical-intervention recommendations including parts, tools, and steps; Act as a flying doctor for on-site interventions when necessary; Prioritize cases against SLAs and update customers; Document diagnoses and resolutions for team knowledge base; Escalate complex R&D cases to engineering
Seniority
Senior, hands-on IC
