Patient Services Representative
Core
Handle high volume of inbound calls from patients, attorneys, and insurance companies to resolve billing inquiries and guide patients through payment options.
Role type
entry-level patient services representative (billing support)
Builds
patient payment processing and account resolution workflows
Domain
healthcare administration
Deliverable
client delivery
Required skills
inbound call handling, billing inquiry resolution, payment processing, HIPAA compliance, Windows applications proficiency, basic math
Preferred skills
medical insurance terminology knowledge, ICD-10 and CPT coding familiarity, call center experience
Responsibilities
answer patient and insurance calls, research and document billing issues, process payments and adjustments, communicate billing policies, escalate complex accounts, maintain confidentiality
Seniority
entry-level, no experience required