Human Resources Coach I
Core
Provide customer support and resolve HR-related inquiries for Caterpillar employees and managers via multiple communication channels.
Role type
HR Operations Coordinator (Customer Service)
Builds
HR Shared Service Center operations for India
Domain
Human Resources / Customer Service
Deliverable
client delivery
Required skills
HR Shared Service experience, Workday, Service Now, MS Office (Word, Excel, PowerPoint), Business Process Improvement, Information Capture, Service Excellence, Accuracy and Attention to Detail, HR Policies and Procedures
Preferred skills
Power BI, German or Spanish language capability
Responsibilities
Serve as initial point of contact for incoming HR requests, verify and track requests per SLAs, resolve issues using knowledge bases and tools, escalate complex issues to appropriate HR groups, maintain quality and volume goals, participate in continuous improvement activities.
Seniority
Individual Contributor, entry-level to mid-level