Digital Operations Representative
Core
Empower dealer network with cutting-edge technology to drive digital adoption, revenue growth, and customer satisfaction for Caterpillar's connected assets and services.
Role type
Digital Operations Representative (Customer Success & Adoption)
Builds
Digital adoption strategies, platform deployment processes, and communication plans for eCommerce, fleet management, and condition monitoring tools.
Domain
Construction & Mining Equipment / Digital Transformation / SaaS
Deliverable
product features
Required skills
Digital project prioritization, data management, platform deployment, adoption strategy development, stakeholder management, consulting techniques, critical thinking, decision making.
Preferred skills
Experience with Caterpillar applications (VisionLink, Cat Central, Parts.Cat.Com, SIS), MS Suite (Excel, PowerPoint, AI), CRM tools (Salesforce), ERP platforms, influencing internal/external partners.
Responsibilities
Govern dealer execution of strategic digital initiatives; enable revenue growth by ensuring dealers grow active customers on digital platforms; act as trusted advisor on project prioritization; lead process improvements in data management and deployment; develop and manage adoption/communication strategies for new products.
Seniority
Mid-level, hands-on IC