Product Support Operations Representative
Core
Lead strategic projects and operations strategies for parts and service support to strengthen dealer performance and solve customer challenges in Japan.
Role type
Product Support Operations Representative (PSOR)
Builds
Dealer capabilities, service operations improvements, and new product/service adoption for Caterpillar dealers in Japan.
Domain
Heavy equipment manufacturing, parts and service distribution, dealer network management.
Deliverable
client delivery
Required skills
Strategic project management, process improvement, dealer relationship management, business planning, operational analysis, change enablement, technical consulting.
Preferred skills
Field operations experience, product support knowledge, engineering background.
Technologies
Customer Service Agreements (CVA), dealer management systems.
Responsibilities
Lead Differentiated Dealer Capabilities initiatives, drive Services Commitment implementation, identify and implement service operations improvements, collaborate with dealers to develop value-driven solutions, support dealer business planning and performance improvement, act as a trusted advisor to strengthen dealer workforce capabilities, contribute to initiatives improving safety and warranty performance, support launch of new products and solutions.
Seniority
Individual Contributor, strategic execution level.