Manager Technical Delegate Team
Core
Leading and coordinating a Technical Delegate team within a specific country to ensure correct execution of automotive after-sales programs at the local level.
Role type
Country Technical Delegate Project Manager
Builds
Operational execution of technical support programs for dealer networks
Domain
Automotive after-sales / Technical support / Field operations
Deliverable
client delivery
Required skills
Project management, Field team coordination, B2B client relationship management, Performance analysis (KPIs), Process improvement, Automotive sector knowledge, Dealer network operations understanding, Quality and safety standards knowledge, Data analysis tools proficiency, MS Office proficiency, Technical KPI interpretation, Project planning tools
Preferred skills
Technical or technical-commercial experience in dealership/importer/OEM environment, Automotive information systems familiarity (DMS, diagnostic tools, warranty systems, CRM)
Responsibilities
Ensure achievement of project KPIs related to Technical Delegate activities, Build and maintain local governance models, Plan and monitor Technical Delegates' visit schedules, Analyse team performance reports and implement improvement plans, Act as primary operational interface for the Client at country level, Lead, motivate and support the country Technical Delegate team, Produce clear reporting on country performance
Seniority
Manager, hands-on leadership