Customer Financial Specialist Associate (Eastern Standard Time Zone resident)
Core
Handle inbound and outbound calls to assist patients with billing, insurance, and financial assistance issues while resolving account receivable functions.
Role type
Customer Financial Specialist Associate
Builds
Patient financial accounts and revenue management processes
Domain
Healthcare / Patient Financial Services
Deliverable
client delivery
Required skills
Accounts receivable management, cash collection, installment plan setup, insurance billing validation, financial assistance program communication, patient advocacy, regulatory compliance
Preferred skills
Customer service experience
Technologies
Billing systems
Responsibilities
Answer inbound and make outbound calls to patients, resolve account receivable issues and manage cash collection, validate self-pay and insurance billing status, communicate financial assistance options, maintain compliance with federal and state regulations, assist in billing system migrations
Seniority
Entry-level, hands-on IC
