Customer Support Associate (f/m/d)
Core
Entry-level Customer Support Specialist acting as an operational contact for German customers, solving complex financial workflow issues and improving internal processes.
Role type
Entry-level Customer Support Specialist (Operations)
Builds
Customer trust and confidence through resolving inquiries and operational issues
Domain
FinTech / Financial Operations
Deliverable
client delivery
Required skills
Native German (C2), Strong English (C1), Problem-solving, Process improvement, Data accuracy, Cross-functional collaboration
Preferred skills
Dutch language skills, Interest in FinTech, Proactive mindset, Adaptability
Technologies
Internal tools and systems for case management and data handling
Responsibilities
Handle customer inquiries via phone, chat, and email; Analyze complex financial cases to identify root causes; Collaborate with Compliance, Product, and Risk teams; Contribute ideas to improve operational workflows and processes
Seniority
Entry-level / Graduate