Customer Support Associate (f/m/d)
Core
Act as a key operational contact for German customers, handling inquiries via phone, chat, and email while solving complex financial workflow problems.
Role type
Entry-level Customer Support Specialist (FinTech Operations)
Builds
Customer trust and confidence in a FinTech product for mid-sized businesses
Domain
FinTech / Financial Operations
Deliverable
client delivery
Required skills
Native German (C2), Strong English (C1), Problem-solving, Process improvement, Cross-functional collaboration, Data accuracy
Preferred skills
Dutch language skills, Interest in FinTech, Proactive mindset, Resilience in fast-paced environments
Responsibilities
Handle customer inquiries across phone, chat, and email; Solve complex financial workflow issues; Collaborate with Compliance, Product, and Risk teams; Improve internal processes and workflows
Seniority
Entry-level / Graduate