Patient Advocate
Core
Liaison between patients and healthcare providers managing medical billing processes via live chat, phone, and email.
Role type
Patient Advocate (Account Manager)
Builds
Holistic management of the medical billing process for patients
Domain
Healthcare financial services / Medical billing
Deliverable
client delivery
Required skills
Medical billing, insurance navigation, electronic medical record systems, Google Suite, verbal and written communication, problem solving
Preferred skills
Customer service via phone, empathy, attention to detail, flexibility
Technologies
Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, Epic, Google Suite
Responsibilities
Manage 60-80 incoming and outgoing patient calls regarding medical bills, handle patient questions via inbound chats and phone calls, run and follow through on escalations to healthcare providers, lead the payment posting process and follow up on defaulted payments, follow up with insurance and third parties, meet team and individual metrics related to satisfaction and collections performance
Seniority
Mid-level, hands-on IC