Senior Claude Support Analyst - Assistant Manager
Core
Lead operational support for Claude AI services, managing incidents, ensuring platform reliability, and mentoring junior analysts.
Role type
Senior IC support analyst (AI/LLM)
Builds
Operational stability and reliability for global Claude support operations
Domain
Financial services / Generative AI / Cloud Infrastructure
Deliverable
production ML models
Required skills
Incident management, Root Cause Analysis, troubleshooting, automation scripting, stakeholder management, SLA adherence
Preferred skills
GenAI/LLM support, RAG, AI governance, DevOps, observability
Technologies
ServiceNow, Azure, AWS, APIs, SSO, monitoring solutions
Responsibilities
Own and manage P1-P4 incidents and escalations; Lead troubleshooting of authentication, access, and performance issues; Conduct RCA and post-incident reviews; Develop automation scripts; Create and maintain runbooks and SOPs; Mentor junior analysts; Support audit reviews and compliance requirements.
Seniority
Senior, hands-on IC
