ServiceNow ITOM Engineer
Core
Operate and maintain ServiceNow ITOM capabilities, including Discovery and the CMDB, ensuring data accuracy, platform reliability, and operational effectiveness for enterprise infrastructure.
Role type
Senior individual contributor ServiceNow ITOM Engineer
Builds
Reliable ITOM data models and operational processes for enterprise infrastructure visibility
Domain
IT Operations Management (ITOM) / Configuration Management Database (CMDB)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow ITOM Discovery, CMDB administration, data normalization, reconciliation, ITIL processes, infrastructure troubleshooting, analytical skills
Preferred skills
Mentoring team members, strategic input on ITOM roadmap, documenting operational standards
Technologies
ServiceNow, ITOM, Discovery, CMDB
Responsibilities
Operate and maintain ServiceNow ITOM capabilities with a focus on reliability and data accuracy; Execute configuration and enhancements for Discovery and related ITOM features; Administer ServiceNow Discovery to ensure accurate capture of infrastructure CIs; Perform validation and remediation of discovery results and CI classifications; Act as a senior escalation resource for complex ITOM operational issues; Identify opportunities to improve ITOM stability and data quality.
Seniority
Senior, hands-on IC
