Senior Solutions Engineer - CMDB Discovery Specialist
Core
Advanced technologist responsible for diagnosing CMDB incidents, managing Configuration Management (CM) processes, and administering ServiceNow Discovery infrastructure to ensure data accuracy and integrity.
Role type
Senior Solutions Engineer (CMDB Discovery Specialist)
Builds
ServiceNow Discovery infrastructure, Service Maps, and CMDB health metrics
Domain
IT Service Management (ITSM) / Configuration Management Database (CMDB)
Required skills
ServiceNow Discovery administration, ServiceNow Service Mapping, CMDB governance, incident management, SLA tracking, audit facilitation, requirements gathering, report design, risk management, infrastructure design, data management
Preferred skills
JavaScript, Python, ServiceNow HAM, SAM, ITSM, ITIL
Technologies
ServiceNow, MID Servers, Cloud Discovery, Containers, Virtualization
Responsibilities
Manage CM operational incident and request queues; Administer and maintain ServiceNow Discovery infrastructure; Lead Service Mapping initiatives; Monitor and improve CMDB Health KPIs (Completeness, Correctness, Compliance); Facilitate CM audits and communicate value propositions to stakeholders; Oversee design, coding, and testing of reports; Review and approve access rights to CMS infrastructure.
Seniority
Senior, hands-on IC
