Lead Engineer - CMBD, Discovery & Intergration
Core
Own CI classes, attributes, relationships, and IRE rules to build and administer ServiceNow Discovery and Service Mapping across on-premises and cloud environments.
Role type
Senior IC ServiceNow CMDB/ITOM Lead Engineer
Builds
Consolidated CMDB source of truth, Service Graph, and IntegrationHub ETL integrations for cloud, endpoint, security, and network data sources
Domain
IT Service Management (ITSM) / Configuration Management Database (CMDB)
Required skills
ServiceNow CMDB/ITOM delivery, CSDM models, IRE rules, ServiceNow scripting (JavaScript), Flow Designer, IntegrationHub ETL, REST/SOAP APIs, AWS/Azure environments, automated resource identification, service topology documentation, ITIL 4 configuration management
Preferred skills
ServiceNow certifications, ITIL 4 Foundation, regulated-environment or GxP experience, ServiceNow Predictive Intelligence, security exposure, vulnerability-management tooling, SDLC, Agile, Scrum
Technologies
ServiceNow, ServiceNow Discovery, Service Mapping, MID Servers, Service Graph Connectors, CMDB Health, CMDB 360, Data Manager, ATF, IntegrationHub, AWS, Azure
Responsibilities
Define and implement CSDM models for business applications and services; Engineer Service Graph and IntegrationHub ETL integrations; Set technical standards and review solution designs; Mentor engineers and coordinate third-party resources; Troubleshoot complex enterprise issues
Seniority
Senior, hands-on IC with leadership responsibilities