Senior Software Engineer CMDB
Core
Design, develop, and optimize the enterprise Configuration Management Database (CMDB) within ServiceNow to ensure high-quality, reliable, and scalable configuration data powering ITSM, ITOM, SAM, APM, and automation initiatives.
Role type
Senior IC CMDB Developer / Architect
Builds
Enterprise CMDB, Discovery patterns, Service Mapping, and integrations with enterprise systems
Domain
IT Infrastructure / IT Operations Management (ITOM)
Required skills
ServiceNow development, CMDB architecture, CSDM alignment, Data governance, Automation scripting, Integration design, Data quality analysis, Stakeholder collaboration, Technical mentoring
Preferred skills
AI/ML integration for CMDB, Predictive Intelligence, AIOps, Now Assist, Service Graph Connectors
Technologies
ServiceNow, Flow Designer, Business Rules, Script Includes, Discovery, Service Mapping, IRE, SCCM, Intune, AWS, Azure
Responsibilities
Design and maintain CMDB data models and CI class structures; Build and maintain Discovery patterns, probes, and MID server configurations; Monitor and improve CMDB health KPIs (completeness, correctness, compliance); Define and enforce CI naming conventions and data standards; Identify and implement automation opportunities for CI onboarding and reconciliation; Provide technical leadership and mentoring to junior developers
Seniority
Senior, hands-on IC with architecture thinking
