Software Engineering Manager
Core
Lead the implementation, configuration, and optimization of ServiceNow Discovery and Service Mapping to ensure an accurate Configuration Management Database (CMDB) and end-to-end visibility of business services.
Role type
Senior ServiceNow Discovery and Service Mapping Engineer
Builds
Automated IT asset identification, accurate CMDB population, and service dependency maps for global IT infrastructure.
Domain
IT Operations Management (ITOM) / ServiceNow Platform
Required skills
ServiceNow Discovery module configuration, MID Server management, Service Mapping (top-down, bottom-up, traffic-based), CMDB data governance, JavaScript/PowerShell/Python scripting, cloud discovery (AWS/Azure), network protocols (SNMP/WMI/SSH), Service Graph Connectors (SGC), ITSM alignment (via careerplan.io/jobs/R0178526-software-engineering-manager-at-takeda)
Preferred skills
ServiceNow Application Developer certification, ServiceNow Certified Implementation Specialist – Service Mapping, experience with APM tools (AppDynamics), OT visibility data sources
Technologies
ServiceNow, MID Server, AWS, Azure, AppDynamics, Tanium, SCCM, Armis, 1E, Microsoft Intune
Responsibilities
Configure and optimize Discovery patterns and probes for diverse IT environments; design and maintain service maps for complex application architectures; troubleshoot discovery issues and data inconsistencies; collaborate with stakeholders to align ITOM solutions with business goals; lead technical guidance for junior developers; implement integrations using SGC and Integration Hubs.
Seniority
Senior, hands-on IC with leadership responsibilities