Audiovisual Operations Analyst
Core
First-line remote operator monitoring and troubleshooting a global estate of Microsoft Teams Rooms and audiovisual infrastructure to ensure meeting continuity.
Role type
Senior IC audiovisual operations analyst (VNOC)
Builds
Reliable remote AV services for enterprise meeting rooms
Domain
Enterprise collaboration technology and audiovisual infrastructure
Required skills
Microsoft Teams Rooms (MTR) support, AV troubleshooting and fault isolation, ITSM incident management, remote monitoring operations, network fundamentals, device log analysis
Preferred skills
Utelogy U-Manage, Logitech Sync/Rally, Q-SYS, Crestron, AV-over-IP, Dante, HDMI/HDBaseT (via careerplan.io/jobs/R-69002-1-audiovisual-operations-analyst-at-kyndryl)
Responsibilities
Monitor AV and MTR infrastructure for alerts and incidents; qualify alerts to distinguish genuine issues from noise; perform initial diagnosis and execute approved remote remediation; manage incidents via ITSM platforms with SLA adherence; escalate complex issues to SMEs or onsite teams; identify recurring patterns for problem management.
Seniority
Senior, hands-on IC
