Senior IT Support Engineer, India
Core
Provide on-site and remote IT support, hardware troubleshooting, and AV services for employees and contractors across global offices.
Role type
Senior IT Support Engineer
Builds
Support experience and operational stability for a global tech workforce
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
macOS and Windows troubleshooting, hardware debugging, SaaS application support (Zoom, Slack, Google Workspace), AV setup, documentation writing, basic network diagnostics, MDM management
Preferred skills
Financial services or fintech experience
Technologies
macOS, Windows, Google Workspace, Slack, Okta, Confluence, JIRA, Zoom
Responsibilities
Troubleshoot hardware and software issues on PC and Apple devices, manage meeting room AV equipment, run new hire onboarding sessions, write technical documentation, triage and escalate complex support tickets
Seniority
Senior, hands-on IC
