IT Support Engineer
Core
Provide on-site and remote IT support, hardware/software troubleshooting, and AV services for Airwallex employees globally, leading operations in the Americas.
Role type
IT Support Engineer (Service Desk & Operations)
Builds
End-to-end employee technology experience, from onboarding to offboarding, ensuring seamless access to tools and hardware.
Domain
Global Payments / Fintech / Enterprise IT Operations
Deliverable
Dashboards & analysis (via ticketing systems) | Client delivery (internal employees)
Required skills
macOS support, Windows troubleshooting, SaaS administration (Google Workspace, Slack, Zoom, Okta), hardware assembly/disassembly, AV setup, documentation writing, networking basics (WiFi, DNS), triage and prioritization
Preferred skills
Experience in high-growth multinational tech companies, matrix environment navigation, hospitality/customer service background, English fluency
Technologies
macOS, Windows, iOS, Google Workspace, Slack, Zoom, Okta, Confluence, JIRA
Responsibilities
Troubleshoot hardware and software issues for employees; manage new hire onboarding and offboarding processes; provide AV support for meetings and events; write technical documentation; triage and escalate complex requests; assist with office moves and inspections.
Seniority
Individual Contributor, operational support level
