L2 Support Engineers
Core
L2 Support Engineer providing application support, troubleshooting complex equipment/software, and resolving escalated technical issues for external and internal users.
Role type
L2 Support Engineer (Application & Infrastructure)
Builds
Resolved tickets, documented resolutions, and ensured efficient issue resolution for customers.
Domain
IT Infrastructure & Application Support
Required skills
Application support, Infrastructure support, Ticketing systems, Customer service, Technical troubleshooting, IMAC activities, Data backup and restore
Preferred skills
Government portal experience (Kaveri, Bhoomi, e-Mojini), Kannada communication, Network automation/scripting, Cisco certification
Responsibilities
Diagnose and repair complex equipment, software, and systems; respond to escalated issues; report critical design flaws, reliability and maintenance problems, and bugs; provide application support to users; resolve tickets and document resolutions; escalate issues to development teams; support training and onboarding of users; perform installs, moves, adds, and changes (IMAC) activities; perform data backup and restore on certain accounts.
Seniority
Mid-level (3+ years experience)