L2 Support Engineers
Core
Provide application support, troubleshoot desktop hardware/software issues, and manage customer installations and training for external and internal users.
Role type
L2 Support Engineer (Application & Infrastructure)
Builds
Resolved tickets, documented resolutions, and maintained system reliability for client infrastructure.
Domain
IT Infrastructure & Application Support
Deliverable
client delivery
Required skills
ticketing systems, desktop hardware troubleshooting, desktop software troubleshooting, IMAC activities, data backup and restore, escalation management, customer service
Preferred skills
government portal support, Kannada communication, network automation, scripting, Cisco certification
Responsibilities
Resolve escalated technical issues, perform installs/moves/adds/changes (IMAC), conduct user training and onboarding, document resolutions, escalate complex problems to development teams.
Seniority
Mid-level, hands-on IC