Customer Service Representative
Core
Full-time contract Customer Service Representative supporting diverse accounts and products for a thermoplastic piping systems company, delivering high-quality customer experience and driving business growth.
Role type
Customer Service Representative (Contract)
Builds
Customer relationships, order fulfillment, and sales opportunities for B2B clients.
Domain
Manufacturing / Industrial Piping Systems
Deliverable
product features
Required skills
Customer service, order management, sales support, relationship building, problem solving, MS Office
Preferred skills
Manufacturing/B2B experience, sales experience, SAP/CRM experience, bilingualism
Technologies
SAP, CRM, MS Office
Responsibilities
Respond to customer inquiries regarding pricing, product availability, and order status; resolve delays, service issues, and complaints; accurately enter and manage orders; identify sales opportunities and prepare quotations; upsell companion products; collaborate with Sales, Production, and Supply Chain teams; build and maintain strong customer relationships.
Seniority
Mid-level, 3+ years experience