Customer Service Representative
Core
Full-time contract Customer Service Representative supporting diverse accounts and products in the thermoplastic piping industry, delivering high-quality customer experiences and driving business growth.
Role type
Customer Service Representative (B2B)
Builds
Customer relationships, order fulfillment, and sales opportunities for thermoplastic piping systems
Domain
Manufacturing / Industrial Piping / Water Management
Deliverable
product features
Required skills
Customer service, order management, sales support, relationship building, problem solving, bilingualism, SAP/CRM usage, MS Office
Preferred skills
Manufacturing/B2B experience, sales experience, post-secondary education
Technologies
SAP, CRM, MS Office
Responsibilities
Respond to customer inquiries on pricing, availability, and delivery; resolve service issues and complaints; manage orders across multiple channels; identify sales opportunities and prepare quotations; collaborate with Sales, Production, and Supply Chain teams; build and maintain customer relationships via phone, email, and face-to-face interactions.
Seniority
Mid-level, hands-on IC