Technology Operations Associate Manager
Core
Supervise team and oversee processes to ensure timely completion, quality, and compliance in Technology Operations, managing operational outcomes of key IT services including network, database, and infrastructure services.
Role type
Senior IC technology operations manager (IT service management)
Builds
Highly automated, latency-sensitive, client-facing and internal applications consumed by the Business
Domain
Banking / IT Operations / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Technology Operations, Leadership, IT Service Management (ITSM), Incident Management, Stakeholder Engagement, Operational Excellence, Process Adherence & Governance, Resource Allocation, Team Mentorship, Risk Control
Preferred skills
Analysis of operational data, ITIL frameworks, Automation initiatives, Knowledge management
Technologies
ITIL, Service Desk tools, Monitoring metrics (AHT, MTTR, FCR, NPS)
Responsibilities
Supervise team and oversee processes to ensure timely completion, quality and compliance; Manage operational outcomes of key IT services including network, database, and infrastructure; Identify opportunities for process improvement and risk control; Leverage metrics to support infrastructure associated with applications; Manage backups and recovery to ensure business continuity; Work with IT Risk Management, Compliance, and Audit to manage platform risks; Manage costs, demand, and resource capacity; Make daily supervisory decisions and resolve issues; Mentor and guide talent development of direct reports and assist in hiring; Monitor daily operations including incident management and ensure adherence to SLAs; Collaborate with internal teams and external vendors for service delivery; Implement ITIL-based processes for incident management and drive automation.
Seniority
Manager, hands-on leadership & team development
