End User Support Analyst
Core
Independently manage L1/L2 support requests to resolve end-user technical issues for enterprise technologies.
Role type
L1/L2 End User Support Analyst
Builds
Support for Enterprise Citrix, Physical Workstations, Mobile Devices, Identity & Access Management, Printers, Email, Windows/macOS
Domain
Enterprise IT Support / End User Services
Deliverable
client delivery
Required skills
Windows 10/11, Microsoft Office 365, Citrix, Identity and Access Administration, AADJ Joined Desktop Deployment, File and Print Servers, Desktop and Virtualization, Application Packaging, Mobile Device Management, Enterprise Antivirus Management, Azure Experience, ITIL, Customer Service
Preferred skills
null
Technologies
Citrix, Windows 10, Windows 11, macOS, Microsoft Office 365, Azure, AADJ
Responsibilities
Manage L1/L2 support requests, Collaborate with Senior End User Experience Analyst team and outsourced providers, Document and track support activities, Participate in project and operations support
Seniority
Junior, hands-on IC