Technicien(ne) TI/IT Technician-Montreal MTL
Core
First-line IT support technician providing technical assistance to employees for endpoint devices, user accounts, Microsoft 365 services, printers, and workplace technology.
Role type
IT Support Technician (Help Desk)
Builds
Maintains IT infrastructure and user access for a clinical research organization
Domain
Healthcare / Clinical Research / IT Support
Deliverable
dashboards & analysis
Required skills
Windows 11 administration, Microsoft 365 administration, Active Directory, Microsoft Entra ID, Microsoft Intune, Exchange Online, Teams, SharePoint Online, printer support, networking fundamentals (DNS, DHCP, VPN, TCP/IP)
Preferred skills
Microsoft Autopilot, clinical practices knowledge, Health Canada/FDA regulations knowledge
Technologies
Windows 11, Microsoft 365, Microsoft Entra ID, Active Directory, Microsoft Intune, Exchange Online, Teams, SharePoint Online, Autopilot
Responsibilities
Provide first-line technical support to employees locally and remotely, Configure and deploy laptops, desktops, and peripherals, Create, modify, and deactivate user accounts, Maintain accurate inventory of IT hardware and assets, Follow IT security policies and report security incidents
Seniority
Junior, 0-2 years experience