Customer Success Manager - Corporate
Core
Ensure small and mid-sized law firms derive measurable value from Litera's AI-powered legal tech platform from onboarding through renewal.
Role type
Customer Success Manager (Corporate)
Builds
Customer success plans, onboarding milestones, business review presentations, and usage insights.
Domain
Legal technology (Legal Tech) / Artificial Intelligence
Deliverable
product features
Required skills
Customer success strategy, data analysis, cross-functional collaboration, presentation skills, relationship building, risk mitigation, opportunity identification
Responsibilities
Guide customers through onboarding and shape success plans, turn usage data into proactive actions to mitigate risk, uncover opportunities to deepen product usage, serve as the customer's voice internally, lead business review presentations, strengthen cross-functional account team impact, share customer success stories to inform company priorities
