Senior Lead Product Manager, Service Operations
Core
Lead the Service Operations product portfolio (Incident, Major Incident, Problem, Knowledge Management) to advance a proactive model reducing incidents and enabling AI-driven automation.
Role type
Senior Lead Product Manager, Service Operations
Builds
ServiceNow platform enhancements, intelligent workflows, and generative AI capabilities for ITSM
Domain
Healthcare / IT Service Management (ITSM)
Deliverable
production ML models | product features
Required skills
ServiceNow platform strategy, ITSM lifecycle management, backlog ownership, stakeholder influence, generative AI evaluation, cross-functional leadership
Preferred skills
MBA, ServiceNow certifications (CSA/CIS/CAD), AI implementation experience, ITIL practices, enterprise SaaS architecture
Technologies
ServiceNow, Generative AI, Agentic AI, APIs, Workflow engines
Responsibilities
Own Service Operations product portfolio; Drive ServiceNow platform enhancements; Lead backlog and feature definition; Align product with business priorities; Evaluate and enable generative AI/automation; Partner with engineering/security to translate needs to processes; Establish success measures; Lead products from discovery to lifecycle management; Influence senior stakeholders
Seniority
Senior, hands-on IC with strategic leadership
