ServiceNow CSM Legal Service Delivery Architect
Core
Design, build, and govern scalable, enterprise-grade ServiceNow solutions for Customer Service Management (CSM) and Legal Service Delivery (LSD), integrating generative AI and LLM-powered capabilities.
Role type
Senior ServiceNow Architect (CSM/LSD + Generative AI)
Builds
Enterprise ServiceNow platforms with AI-enabled workflows and integrations
Domain
IT Service Management / Legal Operations / Generative AI
Deliverable
production ML models
Required skills
ServiceNow CSM/LSD architecture, Generative AI/LLM strategy, Prompt engineering, RAG frameworks, Integration Hub, Flow Designer, REST/SOAP APIs, CSDM, Executive stakeholder management
Preferred skills
ServiceNow Certified Technical Architect (CTA), Enterprise transformation program leadership, Fortune 500 client experience
Technologies
ServiceNow, Now Assist, LLM, RAG, Flow Designer, Integration Hub, REST, SOAP
Responsibilities
Design and govern enterprise ServiceNow solutions for CSM and LSD; Lead architecture decisions and promote out-of-the-box capabilities; Configure and optimize ServiceNow Now Assist and LLM integrations; Architect complex integrations using Flow Designer and APIs; Advise executives on AI governance and adoption; Lead discovery sessions and strategic roadmap discussions; Drive technical governance and architectural reviews.
Seniority
Senior, hands-on IC with strategic leadership