ServiceNow Senior Software Engineer - AI
Core
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform, integrating machine learning and predictive analytics solutions.
Role type
Senior IC ServiceNow Software Engineer (AI)
Builds
AI-powered case summarization, resolution recommendations, conversational workflows, and optimized ServiceNow modules (ITSM, CMDB, Discovery, etc.)
Domain
IT Service Management (ITSM) + Artificial Intelligence (AI/ML)
Deliverable
production ML models | product features
Required skills
ServiceNow platform development, AI/ML integration, Natural Language Processing (NLP), predictive analytics, REST/SOAP integration, JDBC/ODBC/ETL, ServiceNow scripting (Business Rules, Client Scripts, UI Builder, Scripted REST APIs), CMDB/Discovery/ITSM configuration
Preferred skills
ITIL Foundation, ServiceNow CSA, ServiceNow CAD
Technologies
ServiceNow, Virtual Agent, Predictive Intelligence, Performance Analytics, Now Assist, Mid Servers, Cloud-to-Cloud, JDBC, ODBC
Responsibilities
Gather system requirements from end-users and stakeholders; Design and develop AI-driven applications; Integrate ML/NLP solutions; Configure integrations with other applications; Implement and optimize Now Assist features; Develop Business Rules and Scripted REST APIs; Participate in UAT and production incident remediation
Seniority
Senior, hands-on IC
