Technical Support Specialist
Core
Provide second-level technical and operational support for enterprise software applications and hardware, including installation, maintenance, repair, and physical moves.
Role type
Senior IC technical support specialist (hardware/software)
Builds
IT infrastructure stability and user productivity
Domain
Retail IT operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware setup and repair, software installation and maintenance, incident management, troubleshooting, documentation, physical equipment handling
Preferred skills
CompTIA A+, Network+, Security+ certifications
Technologies
ServiceNow, desktop PCs, laptops, printers, multi-function devices, scanners, iPads
Responsibilities
Manage incidents and requests via ServiceNow to meet SLAs; perform hardware refresh/replacement projects; support setup and maintenance of company iPads; analyze and resolve application and system problems; coordinate physical moves of equipment; provide hands-on technical support for company meetings and training sessions.
Seniority
Mid-level, hands-on IC