Power BI 24x7 Workplace Support (Hardware)
Core
Installs, repairs, and provides technical maintenance for PC products and component hardware/software at customer locations.
Role type
Field hardware support engineer
Builds
Onsite service activities for large and complex clients
Domain
IT Hardware Support
Deliverable
physical/clinical work
Required skills
PC hardware installation, hardware repair, technical maintenance, customer interaction, system upgrades, administrative scheduling
Preferred skills
Technical certification, Associate Degree
Responsibilities
Perform advanced-level maintenance on products, resolve customer issues, conduct scheduled installations, provide technical feedback to improve service delivery, identify and resolve systemic issues, assist team members, contribute to client-services metrics and documentation, monitor technical issues and recommend process improvements
Seniority
Mid-level, hands-on IC