Power BI Workplace Support (Hardware)
Core
Installs, repairs, and provides technical maintenance for PC products and component hardware and software at customer locations.
Role type
Field hardware support engineer
Builds
Onsite service activities for large and complex clients
Domain
IT Hardware / Field Services
Deliverable
physical/clinical work
Required skills
PC hardware installation, hardware repair, technical maintenance, customer interaction, system upgrades, administrative scheduling, technical documentation
Preferred skills
Technical certification, Associate Degree
Technologies
PC products, component hardware
Responsibilities
Perform advanced-level maintenance on all products, resolve customer issues using advanced tools, conduct scheduled installations, provide technical feedback to improve service delivery, identify and resolve systemic issues within the team, contribute to client-services metrics and reporting, monitor technical and process issues, recommend service improvements to management
Seniority
Mid-level, hands-on IC