Manager, Customer Success
Core
Regional Manager driving customer engagement, business growth, and technical readiness for Mastercard's digital payments and cybersecurity services.
Role type
Senior IC Customer Success Manager (B2B Services)
Builds
Customer retention, value realization, and qualified sales leads for Mastercard Network Products
Domain
Financial Services / Digital Payments / Cybersecurity
Deliverable
product features | client delivery
Required skills
Strategic account management, business growth strategy, technical solution translation, data analytics, stakeholder collaboration, product feedback integration
Preferred skills
Payments technology knowledge, cybersecurity expertise, fraud/risk management understanding, market analysis
Technologies
Data analytics tools, business intelligence platforms, network product management systems
Responsibilities
Cultivate strategic customer partnerships and manage account health; Identify and execute opportunities for product expansion and value realization; Translate complex technical capabilities into customer-centric solutions; Develop training materials and playbooks for customer onboarding; Analyze customer metrics to drive profitability and growth initiatives.
Seniority
Manager, hands-on IC with strategic oversight
